Frequently Asked Questions
Clean, skin-centric beauty answered.
What does 'Clean Beauty' mean at ILIA?
We believe in skin that looks like skin—and radiance that comes naturally. Our products are formulated with a mix of safe synthetics and clean botanicals to protect and revive your skin.
Are your products cruelty-free?
Yes, ILIA is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
How can I find my perfect foundation shade?
We offer a Shade Finder Quiz and a complimentary Shade Matching service where you can send us a photo of your face in natural light, and our experts will recommend your best match.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, we accept returns of gently used products within 30 days of the delivery date for a full refund.
Does ILIA offer international shipping?
Currently, we ship to the United States, Canada, and select international countries. Shipping rates and delivery times vary depending on the destination.
How do I recycle my empty ILIA containers?
We partner with Pact Collective to ensure our packaging is recycled properly. You can mail back up to five empty beauty products per month through our circularity program.