Returns & Exchanges
We want you to love your ILIA products, but if you are not completely satisfied, we offer free returns and exchanges on all gently used items within 60 days of purchase. Our goal is to help you find your perfect clean beauty match with zero risk.
Start Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Your Items
Choose the specific products you wish to return or exchange and provide a brief reason for the request.
Print & Pack
Download your prepaid shipping label, securely pack your items in their original packaging, and attach the label to the outside.
Ship & Refund
Drop your package off at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing